Orders & delivery
What are the delivery times?
Your orders are prepared within 24 to 48 business hours. Delivery within mainland France generally takes 5 to 10 business days depending on the carrier. A tracking number will be sent to you by email upon shipment.
Is delivery free?
Yes, delivery is free for purchases over €60 in mainland France.
Can I track my order?
Absolutely: each order has online tracking accessible from the link received by email or from your customer account.
Products
Are your perfumes authentic?
Yes. We work exclusively with verified suppliers, and each reference is checked before being listed online.
How do I choose my perfume online?
Each product page details the olfactive pyramid (top, heart, and base notes), the olfactive family, the intensity, and ideal occasions. Our travel sizes are perfect for discovering a fragrance before committing to a full-sized bottle.
What is the difference between eau de parfum and extrait?
Eau de parfum contains 15 to 20% concentrate for a lasting power of 6 to 8 hours. Extrait de parfum, more precious, contains 20 to 40% for a lasting power of 12 hours or more.
Payment & returns
What payment methods do you accept?
Credit card (Visa, Mastercard, CB), Apple Pay, Google Pay, and PayPal. All payments are encrypted and secure.
Can I return an item?
Yes, you have 14 days after receipt to return an unopened item in its original packaging. Please consult our Returns page for instructions.
How can I contact customer service?
By email at myparisperfumecontact@gmail.com — we respond within 24 business hours, Monday to Friday.